Refund policy

This policy applies to consumer orders placed through the ULTRACOAT UK online store for delivery within the United Kingdom. It does not affect your statutory rights.

Your right to cancel an online order

You have the right to cancel most online orders within 14 calendar days of receiving your goods, without giving a reason.

To exercise this right, you must tell us within the 14-day cancellation period. After notifying us, you have a further 14 calendar days to return the goods.

To request a return, email info@ultracoatpro.co.uk with your order number and the items you wish to return. We will provide the return address and instructions.

Condition of returned products

You may inspect a product in the same way that you reasonably could in a shop. Please handle products carefully and return them with all supplied components and, where reasonably possible, in their original packaging.

You may be responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to establish the product’s nature, characteristics and function. Opening or using a detailing liquid may substantially reduce its value.

These conditions do not limit your rights where a product is faulty, damaged, not as described or has been sent to you incorrectly.

Return shipping costs

If you are returning an unwanted product because you have changed your mind, you are responsible for arranging and paying for the return shipping. We recommend using a tracked service and keeping your proof of postage, as the goods remain your responsibility until they reach us.

If a product is faulty, damaged in transit or incorrectly supplied, ULTRACOAT UK will cover the reasonable return shipping cost. Depending on the circumstances, we will provide a prepaid return label or agree another return method with you in advance.

Please do not return leaking or damaged chemical products through the postal system without first contacting us for instructions.

Faulty, damaged or incorrect products

Please inspect your order after delivery and contact us as soon as reasonably possible if a product is faulty, damaged, not as described or if you have received the wrong item. We may ask for photographs or other information to help us assess the issue and arrange the appropriate solution.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You may have a short-term right to reject qualifying faulty goods within 30 days of delivery. After this period, other remedies may include a replacement, repair, price reduction or refund, depending on the circumstances.

Reporting damage promptly helps us resolve courier claims, but it does not remove or reduce your statutory rights.

Exceptions

The statutory right to cancel may not apply to certain products, including:

products made to your specification or clearly personalised;
products that deteriorate or expire rapidly; and
sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken.

These exceptions do not apply where a product is faulty, damaged, not as described or incorrectly supplied.

Products purchased in a sale or with a discount have the same statutory return and refund rights as products purchased at full price.

Exchanges

We do not process direct exchanges. The quickest way to obtain a different product is to return the original item and, once the return has been accepted, place a separate order for the replacement.

Refunds

Once we receive and inspect your return, we will confirm whether the refund has been approved.

For an eligible cancellation, we will refund the price paid for the returned products and any original standard delivery charge. If you selected a delivery service costing more than our least expensive standard delivery option, the additional delivery cost will not be refunded.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Approved refunds will be issued to the original payment method without undue delay and no later than 14 calendar days after we receive the returned goods or acceptable evidence of their return. Your bank or payment provider may require additional time to show the refund in your account.

If you have not received an approved refund after allowing time for your payment provider to process it, contact info@ultracoatpro.co.uk.

Business, Trade and PRO orders

This consumer return policy does not automatically apply to purchases made wholly or mainly for business purposes, including qualifying Trade and ULTRACOAT PRO orders. Business purchases may be governed by separately agreed commercial terms. This does not affect any rights that cannot legally be excluded.

Model cancellation notice

You may use the following wording to cancel an eligible consumer order, although using this form is not required:

To: ULTRACOAT UK, operated by LEXPER LTD
Email: info@ultracoatpro.co.uk

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I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date:

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Contact us

For questions about returns or refunds, contact ULTRACOAT UK at info@ultracoatpro.co.uk.

Last updated: 20 August 2026